Contact information
We're Here When You Need Us
Whether you have a question before you buy, need help with an order, or just want to know more about a product, we're a real team and we read every message.
Trading hours: Monday to Friday, 9am to 5pm. We're closed on South African public holidays, messages sent outside trading hours are read and answered the next business day.
069 367 3709
For product questions, and anything you'd like to know about Crown Maison or our products. Message us anytime, we read and reply to every WhatsApp message personally.
General queries: queries@crownmaison.co.za
For questions about the brand, our products, or anything you'd like to know before you buy.
Proof of payment: payments@crownmaison.co.za
Send your proof of payment here after completing your bank transfer. Include your order number so we can confirm and process your order quickly.
Social Media
Prefer to message us on social? Reach us here too:
Instagram: @crown_maison
TikTok: @crown.maison
Facebook: facebook.com/crownmaison
Response Times
WhatsApp: We reply within 2 hours during business hours, Monday to Friday.
Email: We respond within 1 business day.
Social media: We respond within 1 business day.
Order Enquiries
For the fastest response on an existing order, please include your order number in your message. This helps us locate your details quickly and get back to you without unnecessary back and forth.
Need to change your order before it ships? Message us on WhatsApp or email as soon as possible, we'll do our best to catch it before dispatch.
Before You Reach Out
You may find your answer faster in our: